Effective Date: March 7, 2026
At Shoppy.com.bd, customer satisfaction is our priority. We offer a 14-day return policy for eligible products to ensure a fair and secure shopping experience.
1. Return Period
Customers may request a return within 14 days of receiving their order. Requests made after this period will not be accepted.
2. Eligibility for Returns
To qualify for a return:
- The product must be unused and in the same condition as received
- The product must be in its original packaging
- All tags, manuals, and accessories must be included
- Proof of purchase (Order ID, invoice) must be provided
3. Non-Returnable Items
Returns will not be accepted if:
- The product has been used, worn, or damaged by the customer
- The product is returned without original packaging
- The return request is made after 14 days
- Products damaged due to misuse, negligence, or normal wear and tear
4. Return Process
To initiate a return, please contact our support team via Email or WhatsApp:
📧 Email: [email protected]
📞 Phone / WhatsApp: +8801804-618150
Provide the following information:
- Order ID
- Product name
- Reason for return
- Photos of the product (if damaged or defective)
Once your return request is approved, we will provide instructions on how to send the product back to us.
5. Refund Process
After we receive and inspect the returned product:
- If approved, refunds will be processed within 1–2 business days using the original payment method.
- Delivery charges are non-refundable, except in cases where the product delivered is incorrect or defective.
- Partial refunds may be applied if the product is damaged or missing accessories.
6. Damaged or Incorrect Products
If you receive:
- A damaged product
- The wrong product
Contact our support team within 24 hours of delivery. We will verify the issue and provide a replacement product or full refund as appropriate.
7. Contact Support
For any issues regarding returns, refunds, or delivery:
📧 Email: [email protected]
📞 Phone / WhatsApp: +8801804-618150
Our support team is available everyday, 10:00 AM – 10:00 PM BST, and will respond as quickly as possible.